Refund & Returns

Effective date: [add a date]

Starter template — review and adjust this with your own attorney before relying on it. This is a starting point tailored to a trade building-materials business, not legal advice. Edit it any time in the admin under Articles & content, and remove this note when you finalize it.

Overview

Because we supply building materials to the trade, whether an item can be returned depends on the type of product. This policy explains the general rules; your order or account agreement controls if it differs.

Stock items

Unused, undamaged stock items in original, unopened packaging may be returned within [30] days of delivery. A restocking fee of [up to 25%] may apply, and original and return freight are non-refundable. Proof of purchase and prior authorization are required.

Custom, made-to-order and cut-to-size items

Items manufactured, fabricated, cut or finished to your specifications, and special-order items brought in for your project, are non-returnable and non-cancelable once production or the special order has begun — except where they arrive damaged, defective, or not as ordered due to our error.

Damaged, defective or short shipments

Inspect every delivery on arrival. Note any visible damage or shortage on the delivery receipt and report it to us within [48 hours] with photos and your order number. Concealed damage should be reported within [5] days of delivery. For qualifying items, we will repair, replace, or issue a credit.

How to start a return

Contact us with your order number, the items, and the reason. We will confirm eligibility and, if approved, provide a return authorization and instructions. Returns sent without authorization may be refused.

Refunds

Approved refunds are issued to the original payment method after the returned goods are received and inspected, less any restocking fee and non-refundable freight. Please allow a reasonable processing period.

Items that cannot be returned

Custom, cut-to-size, finished-to-spec and special-order items; closeouts and clearance; used, installed or modified goods; and items without original packaging — except where required by law or covered by our Warranty.

Contact

Questions about a return or refund? Reach us through the Contact page.